Our delivery options are as follows:
(3-4 working days)
Under 2kg – £3
2.1-20kg – £5
Over 20kg – £12
(1-2 working days)
Under 2kg – £5
2.1-20kg – £8
Over 20kg – £20
Goods may be returned for refund or exchange within 14 days of receipt. Returned items must not be worn, soiled or damaged in any way, and must be ‘as sold’. Goods returned after 14 days will not be refunded but may be exchanged at our discretion.
To arrange your return please contact us; this can be done by e-mail to email@example.com with the subject “returns”. Goods must be packaged securely to ensure they are not damaged in transit. The responsibility and liability of the goods remains with you until we are in receipt of the goods. Goods are returned to us at your cost, unless deemed as faulty following inspection by our staff.
After contacting us please address your returns to following:
White Label Returns (c/o Eden)
4 Hope Street
We aim to meet the Consumer Contracts Regulations (aka Distance Selling Regulations) and subject to our returns policy above, every customer has the right to cancel their order within 7 days of receiving the goods. To cancel you can email us at firstname.lastname@example.org quoting your order number in the message body and using the subject header “cancellation”. From that point we’ll guide you through the remainder of the process.
We will endeavour to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible.
Last updated: 10 July 2017